Effective Date: December 18, 2024
1. Introduction
At Administrarem SRL, protecting your privacy is of utmost importance. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with EU Regulation 2016/679 (GDPR) and Romanian data protection laws. It applies to all individuals ('you' 'your') who interact with our services, including guests renting our properties in Constanța, Romania.
2. Data Controller
Administrarem SRLAddress: Str D9 nr 1 et.2 ap.15, Navodari, ConstantaEmail: office@mamaia-nord.comPhone: 0792950780
3. What Data We Collect
We may collect the following categories of personal data:
Identification Data: Full name, date of birth, nationality, and identity document details (as required by Romanian law).Contact Information: Email address, phone number, and address.Booking Details: Reservation dates, number of guests, and special requests.Payment Information: Payment card details (processed securely via third-party providers).Travel Information: Arrival and departure times.Other Information: Feedback, preferences, and any additional information provided during your stay.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual Obligation: To manage your booking and provide our rental services.Legal Compliance: To comply with Romanian legal obligations, including registration of guests with local authorities.Legitimate Interest: To improve our services, protect our properties, and ensure the safety of guests.Consent: For marketing communications, where explicitly granted.
5. How We Use Your Data
Your personal data is used for the following purposes:
Managing reservations and payments.Verifying your identity upon check-in.Complying with Romanian legal requirements, such as guest registration for public safety.Providing customer support and responding to inquiries.Improving our services through feedback and analytics.Sending promotional materials if you have opted in.
6. Data Sharing
We do not sell your personal data. However, we may share it with:
Government Authorities: Such as the Romanian General Inspectorate for Immigration, as required by law.Service Providers: Payment processors, IT support, and booking platforms.Legal and Regulatory Bodies: If required to comply with a legal obligation.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. For example:
Guest records are retained for 3 years as per Romanian legal requirements.Payment data is retained for tax and accounting purposes.
8. Your Rights
Under GDPR and Romanian data protection laws, you have the following rights:
Access: Request a copy of the data we hold about you.Rectification: Request corrections to inaccurate or incomplete data.Erasure: Request deletion of your data where applicable.Restriction: Request restriction of processing under certain conditions.Objection: Object to processing based on legitimate interests.Data Portability: Request transfer of your data to another provider.Withdraw Consent: Withdraw consent for marketing communications at any time.To exercise your rights, contact us at [Insert Contact Information].
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. These include encrypted systems, secure payment gateways, and limited access to sensitive data.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the 'Effective Date' at the top.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, contact us:
Administrarem SRL
Email: office@mamaia-nord.com
Phone: 0792950780